LSTB Solutions Group

🗣️Shout to @kingsleynwankwo94 for scoring 💯 % on his last call evaluation. Love to see it! Keep up the great work!

🗣️ Shout out to Alicia Watley in scoring above SOW requirements in the following categories Agent Satisfaction (ASAT)

Customer Effort Score (CES)

Likelihood to Shop Again (LTSA)

Keep up the great work!

Agent Highlight 🎉

Brenda Richardson

I would like to take the time to thank you for attending the WEC Energy Customer Care Certification.

Congratulations on successfully completing the certification requirements‼️

Welcome to production @brenrich04

Sending Congratulations to our very own @Ayana on successfully completing the certification requirements for "go-daddy" which is one of our most complex courses we are so proud of you ! Ayana serves as our super awesome sr account executive here at LSTB. We are excited to see your hard work and dedication pay off!

@Everyone

Sending a kudos to CSP David @dbaff19 🥳🥳🥳 David has a 100% Commitment Adherence.

What is Commitment Adherence (CA)? Commitment Adherence (CA) is a measurement of reliability. In other words, it measures the amount of time (intervals) you posted into your Starmatic work schedule and how much of that time you actually worked. Think of Commitment Adherence as your "Work Attendance" Report Card.

Thank you for being reliable 🎉✨

Keep up the good work!

@Everyone

@Jessica Johnson congratulations 🎉 you were recently reviewed by the Dicks Sporting Goods QA team! We are proud to say you passed your QA with an "A+" for awesomeness! 🥳🎈This is an amazing accomplishment. It was noted that you scored extra points for your warm welcome to the athlete.

Way to make us proud!

Congratulations on your recently earned certification into this program !

@Everyone

congratulations @terrencecivers you recently participated in live call taking which was scored by QA you did an awesome job on dispatch! You offered friendly knowledgeable affective assistance! You were right on point! 🎯

You scored a 100% ! Keep up the good work we are so very proud of you! 🎉

@Everyone

The Numbers don't lie! LSTB Agents continuously outshine the rest!

Kudos 🎉🎉🎉 @jjodyann21 cspid #954972" we are so proud of you!

Jody's conversion is awesom she is killing carnival direct sales ! Keep on bringing home those well deserved performance based BONUS checks!

Working smarter not harder is the goal 🥳🎉

true hustle mentality keep up the great work 💰 @Everyone

one of our CSP's sent me her schedule and I thought this was so cool with her permission I'm sharing with the group she literally plans her schedule by the dollar amounts. She decides how much she wants to earn for the month and makes it happen! Btw she's a full time student and doesn't service weekends .. I love it!

We hope you can feel all the pride and happiness surrounding you as you head off to production. Congratulations on earning your certification for Agero Roadside Assistance @Tavaurs Acosta

Roadside can be messy. That’s its nature. And for those messy times, you need a knowledgeable person who can expertly employ advanced technology to extend comfort and now that is you!

GM, Ford , Lincoln, Mazda, Toyota, Chrysler, USAA, and Progressive all use Agero to provide roadside assistance to their customers.

Endless opportunities are ahead of you!

Great Job Jody!!! You received a Kudos from Carnival Direct Sales QA team 🎉 @Everyone

Congratulations to all of our new CSP's we warmly welcome you to production!

All of your dedication and hard work paid off! You have successfully completed the General Merchandise certification course and certified as an agent for The Home Depot MAX Program.

My advice is to keep learning! Your opportunities are now limitless!