Attention turbo tax & Intuit Agents bonus incentive available!
Earn up to $24 hourly
Common inquiries…
YES – this incentive will add together all servicing given from 4/14-4/18 within Phone_Video, Chat_Phone, Res Desk, and/or Tier 2.
Ex. For those with multiple SOWs…10 hours in Phone_Vid + 8 hours in Res + 2 hours in T2 = 20 hours toward incentive calculations.
YES – Commitment Adherence (CA) must be 90% for just the period of 4/14-4/18. So if you had a hiccup earlier this week – NOT a worry.
YES – Incentives will be calculated and submitted to invoices SEPARATE from Base Rate. So if an agent qualifies for $250 in incentives…the invoice will show a line item of $250 with a separate line item for X Hours x SOW Base Rate.
YES – the “extended weekend requirement” of 6 hours means you can service 2 hours Friday, 2 hours Saturday, & 2 hours Sunday…OR…service all 6 hours on any 1 of the days.
YES – the requirements above are specific to this Peak Week Incentive. They are NOT necessarily what is in the SOW and they may NOT be the same as any other incentive that your business is already pursuing.
YES – although there are plenty of intervals showing available in Starmatic – I have the go-ahead to add more if we see strongest pickup. **based on call arrivals, 12noon – closing will be the focus for as much pickup as possible.
Yay!!
@Everyone